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Frequently Asked Questions

We are a full wedding consultancy and coordination company offering planning services as well as
an amazing range of accessories and favors. We offer quality service by a trained wedding
consultant with whose experience and extensive focus on research we are able to ensure that every
client’s wedding is unique. We look forward to working with you to make your event a success.
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WHY SHOULD I HIRE A WEDDING CONSULTANT?
http://www.superweddings.com/article-weddingconsultant.html

WHY CAN'T I ADD A SPECIFIC PRODUCT TO MY CART?
Your product may be marked as out of stock, unavailable to your location, or discontinued. For items
marked as out of stock you can choose to be notified as soon as they come back in stock by emailing
us here.
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HOW CAN I PERSONALIZE A SPECIFIC PRODUCT?
We carry a wide range of personalized products. When a product can be personalized, it will be
indicated in its description or title. To personalize a product, once you decide to make an order you
will be contacted to collect your personalization information. Some products can only be
personalized at an additional cost.
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HOW DO I PLACE AN ORDER?
Orders can be placed directly through our online stores. Each store has its own shopping cart, once
products are chosen and added to the cart the customer will be allowed to select any available
options or make any personalisations before checking out. When checking out, customers can
choose to pay via credit card or contact us for bank draft and cash/cheque payments.
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CAN I ORDER A SAMPLE OF A SPECIFIC PRODUCT?
Due to different manufacturers’ policies, some products are available for purchase as a sample
while others are not. To know if a particular product is available as a sample, please email the
product ID or name to us here.
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CAN I PLACE AN ORDER OVER THE TELEPHONE?
Yes, You may place your order by phone at (868) 476-7587.
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WHAT PAYMENT METHODS DO YOU ACCEPT?
Weddings with Flair offers customers three options for payment.
1) Pay with Credit Card using Paypal
2) Pay with a bank draft
3) Instore Payment (cash and cheque only)
*Orders will not be processed until your payment has been received. This may delay your shipment.
No COD orders will be accepted.

Make cheques payable to Nikki Hilaire.
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WHAT ARE THE PAYMENT POLICIES?
For our consultancy services a $1000TT non refundable retainer must be paid to book our services.
Please contact us for package prices and payment structure.

All items purchased through our online wedding store must be paid in full before orders are
processed.

A cheque return fee of TT $120.00 will be charged to the customer for all cheques returned by the
bank.

WHAT CURRENCY ARE PRICES IN?
The Favors and Invitations stores are priced in US dollars. The accessories store is priced in TT$.
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DO YOU SHIP INTERNATIONALLY?
Shipping is available internationally. Shipments outside the U.S. and Trinidad and Tobago will be
subject to an additional fee.
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WHERE WILL MY ORDER BE SHIPPED FROM?
Depending on product availability, orders will be sent from our store or directly from the
manufacturer.
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CAN MERCHANDISE BE RETURNED?
We stand behind our products 100%. If you are not completely satisfied, you must contact us
within 10 days for a refund*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit
for the return will apply only to the purchase price of the product. Delivery and processing charges
will not be refunded.

*IMPORTANT
No returns on opened products, food/candy items or colored decorations such as streamers,
candles, etc. Clothing and undergarments cannot be returned. Items personalized as per order
cannot be returned.
NOTE: Colors vary slightly due to the manufacturing process specific to each product. Although it is
impossible to achieve an exact color match for every item, small variations in color serve to enhance
the overall effect of your color scheme. Products seen on the online catalog do not always represent
an identical color match. Color reproduction is limited by various situations beyond our control such
as the hue/contrast settings on your monitor.
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WHAT ARE THE SHIPPING AND HANDLING COSTS?
For detailed shipping and handling costs please go to the specific Weddings with Flair store for full
details..

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HOW LONG WILL MY ORDER TAKE TO GET HERE?
Once full payment has been received, your order will take 20 working days maximum to process
and be delivered to your door. Sometimes it may take less time. It all depends on the time of year so
be sure to order early!

Express delivery is available at an additional cost. Email us h ere to find out more.
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ARE THERE MINIMUM ORDER AMOUNTS FOR FAVORS & TOKENS?
Yes, there are minimum order amounts for favors & tokens. Unless otherwise specified all products
that come under the category of favors & tokens will be subject to a minimum quantity amount of
24 items. If you are unsure about a product, please contact us.

CAN I MAKE CHANGES TO MY ORDER?
We will do our best to make your changes before your order is processed. Because of our fast
turnaround time, we can not guarantee that we'll be able to intercept or change any order once it
has reached our company. Please make sure your order is correct and final before you place it. This
will help avoid the process and cost of reprinting.
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HOW SECURE IS THIS WEBSITE?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to
secure all confidential information provided when making purchases. Any information provided for
the purpose of processing an online order remains private and will never be sold to outside parties.
Your personal information will remain the exclusive property of Weddings with Flair and our
cooperating manufacturer.
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WHAT SHOULD I DO IF I AM HAVING DIFFICULTY WITH THE WEBSITE?
Problems with internet sites do occur for a wide range of reasons including the time of the day,
congestion on the Internet or problems with the Internet Service Provider. At times the problem
may be due to problems with the website itself. If you are experiencing problems with our site and
these problems persist please email us here and we will try to find out what is causing it.
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